Programme System Analyst (Salesforce) at WaterAid

Website WaterAid

Job description

Programme System Analyst (Salesforce)

Contract: Permanent, Full time

Salary: Competitive salary package as per respective CP equivalent grade

Location: For practical reasons, the successful candidate must be based in and legally able to work in the following South Asian countries where WaterAid works:
Bangladesh, India, Nepal, or Pakistan

About WaterAid:
Want to use your skills to support users and maintain, improve and help develop the usefulness and performance of the new WaterAid Programme System (WAPS)?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference. Join WaterAid as our Programme System Analyst (Salesforce) to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid Programme Information & Systems Team provides management information and systems so that programme staff are empowered to undertake effective planning and delivery of programmes and projects as well as ensure high-quality reporting of programme performance to the wider organisation.

This role sits within the newly formed Programme Information and Systems Team within the Programme Operations Team, and reports to the Programme System Manager (Salesforce). It is accountable to the Joint WA Australia and WAUK Oversight Group.

About the Role:

As our Programme System Analyst (Salesforce) you will be part of the team managing the joint WaterAid Australia/UK Programme System (WAPS). You will maintain, improve and help develop the usefulness and performance of WAPS for all users.

You will support users by providing first line support, developing and delivering training materials and sessions, managing user access, defining and developing dashboards and reports, and working on initiatives to improve data quality. You will need to understand and appreciate the challenges faced by the functional teams and users, their priorities and concerns. In this role, you will support users as well as system administration and data management.

You’ll also:

  • Ensure the core functionality of WAPS is available and working as required on a daily basis
  • Contribute to the on-going development of system administration processes, document technical guidelines, and develop and maintain system templates.
  • Provide user training and support capacity development]
  • With the Programme System Manager (Salesforce), plan and co-ordinate testing of any new functionality.
  • Work with stakeholders on initiatives to improve completeness, validity and accuracy of data in the system. Provide dashboards and reports to highlight and track data quality issues and work with users to resolve data gaps and/or quality issues.

About You:

  • Good understanding and operational experience of managing databases or management information systems.
  • Experience of developing and delivering system training material, user training, and support services to non-technical users.
  • Experience of improving data quality and understanding of importance of data quality and completeness.
  • Strong analytical and problem-solving skills
  • Methodical with strong analytical and problem-solving skills,
  • Business analysis skills, including demonstrable experience of gathering and documenting user requirements, problem investigation and analysis.
  • Experience of using technology to improve effectiveness and efficiency, and a willingness to complete formal system administration training and certification.

Although not essential, we also prefer you to have:

  • Hands-on experience using Salesforce and Amp Impact
  • Experience defining, designing, and building system reports.

Closing date: Applications will close at 23:59 on Sunday, 23rd June 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a mandatory cover letter answering the following three questions in one document either Word Document or PDF format. Please note that applications without a cover letter will not be accepted.

  • Describe your experience of working in the NGO sector.
  • Describe you experience of managing databases/ information management systems.
  • Explain how you have provided user support and training.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries.

Our Commitment

Our People Promise:

We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:

We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:

We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

To apply for this job please visit jobs.wateraid.org.